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FAQs

General FAQ

Our company provides a variety of cleaning tools such as mops, brushes, brooms, squeegees, and buckets to meet your household or commercial cleaning needs. Our tools are made from high-quality materials and designed to help you achieve a clean and healthy living or working environment.

Our cleaning tools are versatile and suitable for use on a wide range of surfaces, including hardwood floors, tile, carpets, and glass surfaces. It is important to read the instructions and labels carefully before using any of our tools and to test the product on a small area first to avoid any damage or discoloration.

Yocada is a company founded by a team of engineers, designers, and homemakers passionate about creating high-quality and efficient cleaning tools. With 38 years of experience and over 400 patents, Yocada is an industry leader committed to innovation and creative design. Trust Yocada for all your cleaning needs and experience the difference our commitment to excellence can make.

We offer environmentally-friendly cleaning tools, including products made from sustainable materials, biodegradable cleaning solutions, and reusable cleaning cloths.

Our cleaning tools are safe to use around pets and children as we carefully select non-toxic materials and ingredients. We recommend keeping all cleaning tools out of reach of children and pets.

Warranty FAQ

Yes, we typically offer a 90-day warranty (1 year for electrical products). If a product arrives damaged, we will provide a refund within 30 days.

Our warranty covers any damage or malfunction of our cleaning tools within one year of purchase, and we will replace the tool free of charge and cover the shipping fees for both returning the defective tool and sending the replacement. However, damages caused by misuse or improper handling of the tool are not covered under the warranty.

To make a warranty claim for our cleaning tools, provide your purchase receipt and a picture of the damaged item. We will assess the issue and provide instructions on how to proceed. Our goal is to provide a hassle-free experience and ensure customer satisfaction.

Currently, we do not offer an extended warranty for our cleaning tools. However, we do offer a one-year free replacement warranty that covers any damages or malfunctions that may occur within one year of purchase.

Orders and Shipping FAQ

PayPal, Visa, Mastercard, Shop Pay, Apple Pay, and Google Pay, we support all these payment methods. Also, for the protection of your privacy, no card info will be stored. For specific terms, please review our Payment Policy for more information.

Choose Standard ($8 AUD, 3-9 days) or Express ($12 AUD, 2-6 days). Orders over $79.00 get free Express.

Orders typically ship within 1-3 days if the item is in stock and payment is confirmed. For specific terms, please review our Shipping Policy for more information.

We use Australia Post and ship orders from our VIC warehouse. Shipping times vary from 1-5 days for capital cities, and 6-10 working days for regional and remote locations.

Yes, we offer expedited shipping options for cleaning tools. However, please note that additional charges may apply for expedited shipping. The cost of expedited shipping will depend on your location. If you require expedited shipping, please contact us.

Yes, we provide a tracking number for all cleaning tool orders once they have been shipped. We will send you an email with the tracking number, which you can use to track your package's delivery status.

Returns & Refund FAQ

We offer a 30-day money-back guarantee. Before you return the item, please contact us to confirm the return address. For specific terms, please review our Return & Refund Policy for more information.

Contact us via [email protected], and we will provide with return address. Please do not send items back without first contacting us – no returns will be accepted without a prior notice to us.

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